Frequently Asked Questions
How do I make a reservation?
There are two ways:
Is the online booking service free of charge?
Yes, there are absolutely no costs or hidden charges for those who use our website to book their hotel rooms. The payment will be made upon arrival, directly at the hotel reception.
When do I get a confirmation of the reservation?
When you have completed the reservation process the confirmation will arrive instantly - first you will see it in a small window on the screen of your computer, then you will receive it in your mailbox (the e-mail address that you provide during the booking procedure).
Will the hotel send me a confirmation as well?
The hotel's sales department is notified directly about your reservation, but they won't send you any confirmation - the instant e-mail you get from the online system is all you will need to check in.
How and when do I have to pay for the room?
You will pay for your stay at the hotel reception when you arrive or when you leave (depending on each hotel's policy). Cash payment is accepted in all hotels, and in most you can also pay with your international credit card.
Are the prices given on the website better than the rack rates of the hotels?
Yes, most of the times you can save a considerable amount by booking online - you can check the difference in price and the amount you can save by checking the availability for the period of your stay. (The reason for these amazing discounts is that through our website we sell dozens of rooms each day, so we obtain better prices from our partner hotels than the ones they offer to individual travellers.)
Can I safely give my credit card details?
Yes - your data is protected by Thawte, Inc., using 128 bit SSL technology, which is the safest way to send your credit card information on the Internet.
What does the room price include?
Unless otherwise specified in the hotel information sheet and during the booking process, all listed room-prices include breakfast and most of them also include taxes. (In case that is not so, you will be notified by this when you begin booking.)